Your Credit Card
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Within Canada
1st Webkinz or Lilkinz-$10
2nd Webkinz or Lilkinz going to the same address-FREE!
3rd Webkinz or Lilkinz going to the same address-FREE!
Each separate address will incur the $10 shipping fee for the 1st Webkinz or Lilkinz
Trading Cards and jewelry shipped with Webkinz-FREE!

Within the USA
1st Webkinz or Lilkinz-$13.50
2nd Webkinz or Lilkinz going to the same address-FREE!
3rd Webkinz or Lilkinz going to the same address-FREE!
 Each separate address will incur the $13.50 shipping fee for the 1st Webkinz/Lilkinz
Trading Cards and jewelry shipped with Webkinz-FREE!
 

Delivery-CANPAR
A majority of our shipping is done via CANPAR. Deliveries are made between 9 and 6 EST Monday to Friday.  CANPAR does not allow time specific deliveries for either ground or SELECT shipments (eg. by 1pm). CANPAR does not phone to arrange deliveries for either ground or SELECT shipments.  Delivery times (eg. 1 day) are estimates and are not guaranteed, unless SELECT shipping is chosen.  SELECT service does not apply between December 19 and January 1.  Shipment times reflect business days.  Shipping to remote locations in Canada, may require more time and an increase in shipping costs.  We will not be held responsible for delays due to weather or other acts of God.

Hospital/Retirement/Colleges/and the like-Boodles of Baskets will not be held responsible for baskets that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility.

Non Delivery/Re-Delivery
If a recipient is not home when a gift is delivered, and it is a house or business, a note will be left on the door instructing the recipient to either call the number provided to arrange for delivery or to sign the note with instructions on where to leave the gift for a re-delivery attempt the following business day.  Due to their nature, no such notice will be left at apartments or office buildings. After two attempts, the gift will be returned to us.  We will inform you immediately for further delivery instructions. An extra delivery charge will apply.  If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of and no refund will be given.

Incorrect Address
If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. If an address change request is made while the package is on route, an additional shipping fee of $5.00 will apply.  It is the customer's responsibility to provide us with a complete and correct address. Please check your addresses carefully!  (Including a daytime phone number where the recipient can be reached is highly recommended.)

NSR  (No Signature Required)
We will, if requested by you, leave a gift on the porch or by the back door with a "NO SIGNATURE REQUIRED" sticker.  However, we assume no responsibility for the package against theft, weather, or any other occurrence, once the package has been left in the requested location.

Delivery Tracking- As long as you provide us with a valid email address, you will receive a tracking number for your basket.  Please go to www.canpar.com and enter this number to track your order.  Boodles of Baskets can track your order for you for a $5 tracking fee per item. 
 

Single gift basket orders, which are cancelled after they have been built are subject to a 20% restocking fee.  Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.

Due to the nature of balloons, balloon orders, which have been inflated, are non-cancelable and non-refundable.

Due to the perishable nature of fruit, please ensure that someone will be available to receive your fruit basket on the delivery date.  We cannot be responsible for fruit that is damaged or spoiled due to any delivery issues.

All damaged shipments must be reported within 5 business days.  We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame.  Please keep all damaged merchandise and packaging as it may be requested by the carrier.

Any goods returned to Boodles of Baskets without prior authorization will not be refunded.  The shipping costs of unauthorized returns will not be refunded.  All goods authorized for return by Boodles of Baskets, must be in their original box and in good condition.  No credits or replacements will be processed, until the returned merchandise is received by us.  Shipping and handling charges are non-refundable. 

Due to government regulations all baskets shipped to the USA are non-returnable and non-refundable.

All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.

Holiday baskets which are returned to us, because we have been unable to deliver them for any reason are non-refundable.

Due to their nature, all holiday baskets, unless damaged, are non-refundable.

We reserve the right to change, amend, update or cancel this policy at anytime without notice.